Performance Support System: Valuable Advantages

An EPSS, or simply a performance support system, is an HR and L&D tool that provides “just-in-time” self-assistance information to workers, to enhance the user’s ability to perform at their highest level.

In-app assistance, interactive walk-throughs, knowledge representation, smart popups, and more are all examples of self-help interactive material that leaders may build using a course management tool to help their employees tackle particular challenges.

Here are some of the most significant advantages of installing an EPSS at your organization:

Enhanced Digital Adoption

Users and workers may be led through a tool or discover solutions to issues without leaving the app interface since performance support systems enable companies to insert tailored information directly into their apps. This improves the adoption of corporate apps by internal workers, resulting in a more productive workforce that takes benefit of its software stack.

This enables businesses to optimize the return on their software installation expenditures. These EPSS technologies let enterprises develop their applications and software to enhance the user experience via contextual onboarding and continual learning.

More competent software users

By addressing specific inquiries, performance support tools transform inexperienced users into experts. This enables businesses to develop material depending on how each function used a technology. As users get more comfortable with mastering sophisticated capabilities, they will be able to derive the greatest value from these programs.

More contextual training and assistance

As stated earlier, EPSS solutions eliminate the need for HR personnel to produce generic training courses and employee onboarding procedures – with performance support systems, each specialized job may discover specific questions to issues that only their department or position experiences.

Decreased Reliance on Product Support

With self-service assistance, businesses will be able to deflect support requests, so relieving the strain on their product support crew. This will enable businesses to give superior customer service, spend more time addressing each problem, and minimize the cost of their support crew.

Independent Workforce

Employers create a workforce that is self-reliant by reinforcing the concept of self-reliance through self-help performance assistance. This enables workers, resulting in self-assured team members who seek their solutions.

Creating a Performance Support Framework: Suggestions

After deciding to purchase performance support software, it is time to apply the tool. The following are some recommended practices for constructing an efficient performance support architecture.

Offer Data in Multiple Formats.

Depending on the context in which it is utilized, your performance support system may deliver information in the following formats:

Data:

Data may be written, or audio-visual.

Documentation or Guidelines:

In procedure-based jobs, it is optimal to offer detailed, step-by-step instructions.

Advice and Hints:

It functions as an expert system that asks users what they want and then gives the best suitable process for achieving their desires.

An ideal electronic performance support system should be able to present in-app data in each of the aforementioned forms concurrently and separately.

Supply Only Relevant Details

The user should be able to access and retrieve all information fast and simply using your performance support system. You may spread information across several functional domains, enabling the EPSS to retrieve relevant information from any repository, such as your knowledge base, document storage system, or intranet site, and offer it straight to the user in their app.

Information That Is Simple To Obtain

By describing the WIIFM to each individual or department impacted by the initiative, you may circumvent the inevitable internal opposition and assist your staff in adjusting to the change.

Monitor User Control And Information Access

A performance support system should deliver information to users based on their job profiles and necessary knowledge.

Simple To Update And Add Content

When regulations, compliance laws, or the introduction of a new product changes, learning leaders should immediately update all information in a performance support system. The digital, non-code aspect of EPSS enables L&D professionals to swiftly update their performance support information in an editor that requires no coding. This helps workers to accept new features or modifications without experiencing downtime or requiring extra assistance.

User-Friendly

The purpose of an electronic performance support system is to eliminate the requirement for previous training to complete a job. Nonetheless, if the performance support tool is difficult to use, the user must first learn how to use the EPSS to benefit from it.

These were some crucial information on electronic performance support system.